Admin-as-a-Service
Product administration is a critical discipline in business success. And CRM is one area that continues to evolve with time and experience and requires continuous support and monitoring to understand how well we are performing. Businesses continue to integrate with new technologies and third-parties to build deeper and better engagement models using seamless processes and always need professional assistance to outperform.
We realized this need and build an “Admin-as-a-Service” model for customers who need professional support to ensure their systems and processes are up to date and for all kind of administration support.
How it works?
Onboarding
This is the first phase where we understand your business, people, process and technology. Following this, we start with knowledge transfer and identify the gaps in the process documentation & implementation so that this serves as the blueprint & reference for the business. We draft your Standard Operating Procedures and assign an admin during this Phase. We establish a friendship with operations during this time.
Portal Training
In this phase, we explain you about our Customer Portal and our admin support process and provide you trainings to raise support tickets to us and explore our customer community and browse the Knowledge Base.
We have a community of similar customers who can be your future business friends and associates.
Administration
Our admins start taking care of your needs. Whenever you need support and assistance, our admins are just a ticket away. You log a ticket and our admins take up a call within the defined SLA window.
In case of an urgent request, you can always reach out to our community leader who will be willing to extend community support.
Reporting & Insights
Periodically, we provide you with insight reports on performance and governance. This ensures you are fully updated with your systems and performance from a customer and operations perspective.
These reports can set a practice for the organization and can help you understand how well are you performing on various KPIs.
Plans & Pricing
Lite Plan for small businesses
$300/Per Month
- Monthly 20 hours included
- Up to 10 tickets
- Shared pool of admins
- Monthly reporting
- 8*5 Operations
- Customer Portal Access
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Essential Plan for mid-size Businesses
$ 1100/Per Month
- Monthly 80 hours included
- Up to 40 tickets
- Dedicated admin
- Governance Support
- Weekly reporting
- Data & Integration Support
- 8*5 Operations
- Customer Portal Access
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Dedicated Plan for large businesses
$ 2000/Per Month
- Monthly 160 hours included
- Unlimited tickets
- Dedicated admin
- Dedicated account manager
- Governance Support
- Weekly reporting
- Data & Integration Support
- Customizations
- 3 Advisory Hours
- 8*5 Operations
- Customer Portal Access