Service: Technology Implementation

Our Technology Implementation for enterprises software solutions take care of the full software implementation lifecycle with industry’s professional best practices. We involve  in the projects from the initial stages of planning to the delivery and post-implementation support to build operations and practice.

EXPERTISE IN ENTERPRISE IMPLEMENTATIONS

We have done some very major implementation for some very large organisations and various medium sized organisation. We are also system integrator level partners with some global technology leaders. Our software implementation practice runs along with some major service providers in the industry.

Software implementations is not just about installing and configuring the software, there is more that goes into picture. Handling every single project aspect at every phase is very crucial for the project success and hand-overs happen at best when the project is handled with a professional approach taking into consideration that the knowledge transfer requires the right communication and tracking.

FUNCTIONAL CONSULTING

On one hand, we hear you and understand the functional needs

TECHNICAL CONSULTING

On the other hand, we provide the technical feasibility for functional need

TECHNOLOGY IMPLEMENTATION SERVICES

We expand our technology implementation services after rigorous testing, development, trainings and experience. Our current Technology Implementation Services are available in the following verticals

IT SERVICE MANAGEMENT

 

IT Service Management is the Prime layer which provides visibility into the IT operations and support services. Inefficient ITSM implementation can take away the sweetness out of your implementation. ITSM is not just Service Management but also a connected platform to the end user. So, not just UI but UX as well matters for the customer engagement.

 

Our IT Service Management services include:

 

  1. Implementation of IT Service Management Solutions
  2. Functional and Business Requirement Consulting
  3. CMDB Consulting
  4. ITAM Consulting
  5. Service Request Catalog Consulting
  6. Service Request Management Consulting
  7. Incident, Problem and Change Management Consulting
  8. Reporting and Multi-Tenant Consulting
  9. Integration Development & Consulting
  10. Dashboard and BI Development
  11. Managed ITSM support services
  12. ITSM operation practice development

 

We provide ITSM solutions from :

 

  1. MicroFocus Service Manager
  2. ServiceNow
  3. CA Service Desk
  4. Symphony Summit
  5. Bpm’online
  6. BMC Remedy

IT ASSET MANAGEMENT

 

There are two types of IT Assets: Hardware and Software. Hardware Asset Management is pretty straight forward as it’s a verifiable asset. However,  when it comes to Software Asset Management, things get complicated with millions of software records discovered that can be a penalty prospect. Further, securing organisation from spoofing attacks and blacklisting software is another major challenge.

 

Our IT Asset Management services include:

 

  1. Implementation of Hardware and Software Asset Management solutions
  2. Functional and Business Requirement Consulting
  3. Software Catalog Management Practice Consulting
  4. Software Asset Management multi-license monitoring Consulting
  5. ITAM integration with discovery and ITSM
  6. Outsourced SAM catalog management
  7. Dashboard and Report development
  8. IT Endpoint Management
  9. Asset Lifecycle Management Consulting
  10. Solution Support

Bpm’online Integrator Partners

 

We are an integrator partner with one of the top 5 global leaders, Bpm’online, for the Enterprise CRM vertical. A successful CRM implementation is more about understanding customers and handling interactions at various phases.

 

Our CRM & BPM services include:

 

  1. Bpm’online solution Consulting
  2. Bpm’online Architecture Consulting
  3. Bpm’online Administrator and Developer Trainings
  4. Process Consulting
  5. Agile Project Management
  6. Sales Management Consulting
  7. Services Management Consulting
  8. Marketing Management Consulting
  9. Business Requirement Consulting
  10. Functional Requirement Consulting
  11. Web Integration Consulting
  12. Cross Platform Integration Consulting
  13. Managing Outsourced CRM
  14. Managing Outsourced CRM Development
  15. Building Custom Modules
  16. Dashboards Consulting

Infrastructure Monitoring

 

Infrastructure Monitoring is not just implementing an application to monitor the systems. There is more that goes into a monitoring project.

 

Our Infrastructure Monitoring services include:

 

  1. Functional Requirement Gathering
  2. Quality Of Service Metric Consulting
  3. Monitoring Parameters Definition
  4. Defining Priority for alerts
  5. Dashboards Consulting
  6. Multi-Tenant Consulting
  7. CMDB Consulting
  8. Business Service Mapping
  9. Hardware, Server, Network & Application Monitoring Consulting
  10. Defining Views and Reporting Hierarchy
  11. OpsView Consulting
  12. Integration Consulting
  13. Software Implementation

 

We provide monitoring solutions from :

 

  1. MicroFocus
  2. CA Technologies
  3. Solarwinds
  4. ThousandEyes